Refund & Payment Policy

1. Digital Balances

Credits, Diamonds, top-up packages, and similar balances are digital services used inside COMICLS. After a transaction is confirmed by the payment gateway or transfer system, the balance is credited to the account for platform use.

COMICLS prioritizes refund handling by restoring internal balances such as Credits or Diamonds. Refunds to the original payment method are manually reviewed only for verified payment errors, payment-provider requirements, legal requirements, or COMICLS’s own decision.

2. Cases Eligible for Restoration

COMICLS may restore balance or access when a verified system-side error prevents a paid service from being properly delivered.

• Duplicate payment records caused by gateway, webhook, or reconciliation errors.
• Credits or Diamonds were deducted but the system could not create or start the job.
• AI image generation or analysis failed due to server-side infrastructure errors and produced no usable result.
• Automatic creation failed at a content step before a valid story or episode was created.
• A paid episode unlock failed while balance was deducted and access was not granted.

Some technical errors are handled automatically by restoring Diamonds to the account, such as failed image jobs or certain AI steps after fees were deducted. If the system does not restore automatically, users can contact support for transaction review.

3. Non-Refundable Cases

• Changing your mind after using Credits, Diamonds, paid episode access, or delivered services.
• Usable AI output that still needs normal creative editing, such as dialogue, layout, style, character details, or content changes.
• Errors caused by prohibited, unsafe, copyright-infringing, over-limit, or unsupported input.
• Donations, author support, and creator-support payments, unless required by law or fraud/system error is confirmed.
• Balances from promotions, exploit abuse, system spam, refund policy abuse, fraudulent chargebacks, or platform manipulation.
• Jobs that produced valid results but the user is dissatisfied for subjective reasons or changed requirements after completion.

4. Request Window

Please contact support as soon as possible, ideally within 7 days of the transaction or service error. Include your account email, transaction or top-up order ID, project ID, episode ID, screenshots, and a short description of the issue.

Late requests may still be reviewed, but COMICLS may need additional time to compare logs, job status, balance history, and payment gateway data.

5. Payment Disputes and Chargebacks

If a user files an unverified chargeback or payment dispute, COMICLS may restrict the account, reverse credited balances, hold creator payments, revoke unlocked access, or apply appropriate fraud-prevention measures.

If you believe a transaction was unauthorized or incorrectly charged, contact support before opening a chargeback so COMICLS can investigate and resolve it faster.

6. Pending Top-Up Orders

Unpaid or pending top-up orders may expire or be cancelled by an administrator. If the payment gateway or transfer confirms payment later, the system may still reconcile and credit the valid balance according to actual payment data.